states after the company’s start in Cambridge, Massachusetts. The 12-year-old Zipcar charges more than traditional rental car companies for longer rentals but makes up for the high price with convenience for its members, who now number more than 760,000 in 37 U.S. I would hate to see it change for the worse.” “I’m hopeful that Avis will be able to add to what Zipcar does.

“One nightmare would be they ruin the customer service of Zipcar, the friendliness of Zipcar,” she said. “My first reaction was concern because I have been very excited to see the significant growth of startups (like Zipcar and other car-sharing companies),” said Ilana Preuss, 40, a Washington community development advocate who uses Zipcar. With Zipcar in its stable Avis is poised to zoom past larger rivals Hertz Global Holdings Inc and Enterprise Holdings Inc. 2 that it would pay about $500 million in cash, a 49 percent premium, for Zipcar Inc, thereby taking the top spot in the fast-growing U.S. There is, for example, a Toyota Tacoma pickup truck in Berkeley, California dubbed “Thaddeus.”Īvis Budget Group Inc said on Jan. Young, monied professionals who have decided to live car-free and broke college students can join and then rent a car for $11.25 an hour, often without leaving their neighborhood.īeyond convenience and attentiveness to customers, there are the whimsical elements, like nicknaming the cars. The quirky Zipcar is admired for its new approach to car rental. WASHINGTON, Jan 13 (Reuters) - When car rental giant Avis announced in early January that it planned to buy Zipcar, hipsters across the United States gnashed their teeth in unison.īut an informal poll by Reuters of nine antitrust experts, many of whom lamented the deal privately for the feared loss of a lively upstart, found that eight of the nine expect U.S. * Deal announced on Jan 2 worth about $500 million * Fast-growing Zipcar is car-sharing market leader Please note that rentals handled by locations not owned or operated by Avis Budget Group (such as independently owned and operated licensees or international locations) may require additional time for response and resolution.* Most antitrust experts believe deal will be approved In many cases, delays in responding to and resolving customer inquiries are the result of inaccurate or omitted important information. (For example, telephone, in writing via standard mail or electronic mail)Ĭorrect and complete information is very important in order for customer service to resolve your case quickly. Please be sure to include the following information in your correspondence: In order for us to resolve your concerns, is important that you contact the correct customer service department to begin the process.Īlthough we recommend email or telephone as the fastest way to get your case resolved, standard mail is acceptable, but please allow more time for our representatives to receive your letter and look into the details surrounding your rental. If you choose to get in touch with us via electronic mail, please allow three business days for a response.Īvis Budget Group operates customer service departments for Avis Rent A Car, Budget Rent A Car and Budget Truck Rental. If you choose to get in touch with us via telephone, please make sure you have sufficient time so that our customer service representative can look into all the details surrounding your case to resolve the issue as quickly as possible. The details of your concern or complaint.(For example, by telephone, in writing via standard mail or electronic mail) Your contact information, including how you would like us to get back to you.To allow us to provide you with the best possible service, please be prepared to provide our customer service representative with complete details about your rental:

If, for any reason, you are unable to resolve the issue at the rental location, the next step is to contact our customer service center. The quickest and most efficient way to resolve an issue is to bring it to the attention of one of our employees at the rental location when you pick up or return your vehicle. If you were left unsatisfied by your rental with Avis, Budget or Budget Truck, please give us the chance to address the situation and keep your business. We welcome your feedback–whether positive or otherwise–because it gives us an opportunity to recognize our best employees for good work or learn how we can serve you better next time. We at Avis Budget Group hope you have an enjoyable and stress-free car rental experience each time you rent with us.

Zipcar customer service